Giving & Receiving Feedback

A complete programme for building honest feedback habits — giving feedback that lands, receiving it without defensiveness, and creating a culture where feedback flows freely.

What's inside

This collection works through the full feedback skill set: understanding what makes feedback effective, giving it with honesty and care, receiving it without defensiveness, and building a culture where feedback flows freely. It covers 12 topics across four stages. Each topic includes a micro lesson, blind spots, journal prompts, and a five-day habit builder.

The four stages:

The Foundations — What makes feedback effective before a word is spoken: the conditions that determine whether feedback lands, the role of trust, and why timing and context matter more than most people think.

Giving Feedback — The craft of delivering honest, useful feedback: being specific enough to be actionable, balancing honesty with care, and following up so feedback doesn't just hang in the air.

Receiving Feedback — The harder side: managing your defensive response, sorting signal from noise, and proactively asking for the feedback you need.

Feedback as Culture — Moving from event to habit: normalising honest exchange, creating feedback loops that work, and building a daily practice.

How to use this collection

As a structured programme, work through sequentially over four to six weeks, covering two to three topics per week. The four stages build on each other — foundations first, then skills, then cultural shift.

For targeted coaching, jump to the most relevant stage. A client who gives feedback too bluntly can work through Balancing Honesty with Care. A client who avoids asking can start with Asking for Feedback Proactively.

As a leadership development module, the Feedback as Culture stage works as a standalone module for leaders building feedback culture in their team.

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