This collection is designed for leaders and teams with no coaching background. It develops the specific skills that shift an organisation from telling to asking — coaching conversations, developmental feedback, knowing when not to coach, and team facilitation — then addresses making it stick after the programme ends.
The programme moves through eight sections:
Introduction sets expectations and includes a baseline assessment of current leadership habits. What a Coaching Culture Actually Means distinguishes genuine culture shift from coaching activity. Coaching Conversations for Leaders develops three core skills: listening to understand, asking questions that open thinking, and holding space. Feedback as Development shifts from evaluative to developmental feedback. When Not to Coach addresses when direction, information, or empathy is more appropriate than questions. Team Coaching Skills extends individual skills into group facilitation. Sustaining the Culture tackles the three-month cliff that kills most coaching skills programmes. Ongoing Tools provides reusable reflection sequences for coaching conversations, feedback, and team meetings.